(Source: windingroad)
J.D. Power released their list of the best factory-installed navigation systems and the Lincoln MKZ (nee Zephyr) Pioneer unit ranks at the top of their list. The study, now in its eighth year, identifies six factors that contribute to overall customer satisfaction. They are (in order of importance): ease of use, routing, system appearance, speed of system, voice directions and navigation display screen. An informal poll taken at the WINDING ROAD offices reveals that all do not agree with today’s study:
Nate Luzod, WINDING ROAD’s Art Director:
“Toyota is the best in terms of design, and Honda ranks second.”
Kevin Smith, WINDING ROAD’s Managing Editor:
“I like the Audi units, but dislike those in Dodges.”
Let the record also show that many like the system in the new GM full-size trucks and SUVs.
J.D. Power released their list of the best factory-installed navigation systems and the Lincoln MKZ (nee Zephyr) Pioneer unit ranks at the top of their list. The study, now in its eighth year, identifies six factors that contribute to overall customer satisfaction. They are (in order of importance): ease of use, routing, system appearance, speed of system, voice directions and navigation display screen. An informal poll taken at the WINDING ROAD offices reveals that all do not agree with today’s study:Nate Luzod, WINDING ROAD’s Art Director:
“Toyota is the best in terms of design, and Honda ranks second.”
Kevin Smith, WINDING ROAD’s Managing Editor:
“I like the Audi units, but dislike those in Dodges.”
Let the record also show that many like the system in the new GM full-size trucks and SUVs.
Navigation System Ranking by Vehicle Model
(Based on a 1,000-point scale)
Supplier Model Index Score
Pioneer Lincoln Zephyr 844
Alpine Acura TSX 838
Alpine Acura RL 825
Denso Lexus IS 821
Denso Lincoln Town Car 821
Pioneer Ford Freestyle 815
Alpine Honda Ridgeline 813
Pioneer Ford Explorer 812
Alpine Honda Civic 812
Alpine Honda Accord 810
Alpine Honda Civic Hybrid 810
Pioneer Ford Five Hundred 807
Alpine Acura TL 804
Alpine Dodge Durango 803
Alpine Honda Pilot 802
Alpine Dodge Charger 800
Denso Lexus GS 800
Pioneer Mercury Mountaineer 799
Xanavi Nissan Quest 798
Alpine Honda Odyssey 796
Xanavi Infiniti M 796
Alpine Dodge Ram 793
Xanavi Nissan Z 793
Delphi Chevrolet TrailBlazer 790
Alpine Chrysler 300/300C 789
Delphi Chevrolet Avalanche 785
Denso Lincoln LS 784
Denso Toyota Sienna 783
Xanavi Nissan Maxima 781
Xanavi Nissan Pathfinder 780
Alpine Jeep Grand Cherokee 777
Denso Lincoln Navigator 775
Kenwood Subaru Legacy 774
Alpine Jeep Commander 773
Siemens VDO BMW 3 Series 770
Alpine Dodge Grand Caravan 770
Siemens VDO MINI Cooper/Cooper S 769
Denso Toyota Tundra 769
Denso Lexus LS 430 768
Denso Chevrolet Corvette 767
NA Industry Average 767
Alpine Dodge Magnum 766
Denso Cadillac DTS 761
Denso Toyota Prius 759
Denso Lexus RX 330 758
Alpine Acura MDX 757
Xanavi Nissan Titan 757
Kenwood Subaru B9 Tribeca 757
Delphi GMC Envoy 753
Denso Mazda3 753
Blaupunkt Volkswagen Jetta 753
Xanavi Nissan Altima 752
Xanavi Nissan Murano 751
Denso Toyota Sequoia 748
Denso Toyota Camry 745
Visteon Ford Escape Hybrid 744
Denso Toyota Highlander 744
Denso Mazda5 742
Aisin AW Audi A3 739
Kenwood Subaru Outback 739
Blaupunkt Volkswagen Passat 739
Alpine Chrysler Pacifica 737
Siemens VDO BMW 5-Series 731
Harman/Becker Mercedes-Benz SLK 722
Alpine Chrysler Town & Country 717
Aisin AW Audi A4 716
Denso Toyota Avalon 716
Alpine Mercedes-Benz C-Class 715
Visteon Ford Expedition 706
Alpine Jeep Liberty 705
Visteon Mercury Mariner Hybrid 698
Included in the study but not ranked due to small sample size are: Audi A6 (Harman/Becker), Audi A8 (Harman/Becker), Audi S4 (Aisin AW), BMW 6-Series (Siemens VDO), BMW 7-Series (Siemens VDO), BMW M3 (Siemens VDO), BMW M5 (Siemens VDO), BMW X3 (Siemens VDO), BMW X5 (Siemens VDO), Cadillac CTS (Delphi), Cadillac Escalade EXT (Delphi), Cadillac Escalade/ESV (Delphi), Cadillac SRX (Denso), Cadillac STS (Denso), Cadillac XLR (Denso), Chevrolet Suburban (Delphi), Chevrolet Tahoe (Delphi), GMC Yukon XL/Denali XL (Delphi), GMC Yukon\Denali (Delphi), HUMMER H2 (Delphi), HUMMER H3 (Delphi), Infiniti FX (Xanavi), Infiniti G35 (Xanavi), Infiniti QX (Xanavi), Jaguar S-Type (Denso), Jaguar XJ (Denso), Jaguar XK (Denso), Jaguar X-Type (Denso), Land Rover LR3(Denso), Land Rover Range Rover (Denso), Lexus ES (Denso), Lexus GX 470 (Denso), Lexus LX 470 (Denso), Lexus, RX 400H (Denso), Lexus SC430 (Denso), Mercedes-Benz CLK (Alpine), Mercedes-Benz CLS (Harman/Becker), Mercedes-Benz E-Class (Harman/Becker), Mercedes-Benz M-Class (Alpine), Mercedes-Benz R-Class (Alpine), Mercedes-Benz S-Class (Becker-Siemens), Mercedes-Benz SL-Class (Becker-Siemens), Nissan Armada (Xanavi), Porsche 911 (Harman/Becker), Porsche Cayenne (Harman/Becker), Toyota Land Cruiser (Denso), Volkswagen Touareg (Blaupunkt) and Volvo XC90 (Mitsubishi Electric).
PRESS RELEASE:
J.D. Power and Associates Reports: The Pioneer Navigation System in the Lincoln Zephyr Ranks Highest in Customer Satisfaction
The Number of Vehicle Models Supplied With Factory-Installed Navigation Systems Has Increased Significantly
WESTLAKE VILLAGE, Calif., Nov. 13 /PRNewswire/ — The Pioneer navigation system supplied in the Lincoln Zephyr ranks highest in satisfying new-vehicle owners with their factory-installed navigation systems, according to the J.D. Power and Associates 2006 Navigation Usage and Satisfaction Study(SM) released today.
The study, now in its eighth year, identifies six factors that contribute to overall customer satisfaction. They are (in order of importance): ease of use, routing, system appearance, speed of system, voice directions and navigation display screen.
Making its debut in the 2006 study, the Pioneer system supplied in the Lincoln Zephyr ranks highest among all navigation systems included in the study. The Pioneer system performs particularly well in the ease of use, routing and appearance factors. Navigation systems supplied by Alpine and Denso, respectively follow Pioneer in the rankings.
Factory-installed navigation system availability has expanded considerably in recent years with the number of models that offer navigation systems increasing nearly six fold since the year 2000. While the majority of earlier models supplied with navigation systems were in the luxury vehicle segment, navigation systems are becoming more mainstream — available across a wide variety of vehicle segments.
“With the popularity of navigation systems continuing to increase, many owners still struggle with the functionality of their system, which can cause satisfaction to suffer,” said Mike Marshall, director of automotive emerging technologies at J.D. Power and Associates. “The top four navigation system problems are route or map related, accounting for more than 50 percent of all problems cited by owners. Missing map data points continue to be a highly cited problem among users. Frustration with this issue will lessen as the time between building the map and delivering to owners decreases. In the meantime, consumer education regarding the age of the map data may be the easiest way to alleviate this problem.”
The study also finds that 95 percent of new-vehicle owners with navigation systems report that they would like to have the ability to access real-time traffic information; however, this feature is only currently available on a very limited number of models. In particular, navigation system owners express high interest in satellite radio as a means to relay real-time traffic information, with more than 40 percent of owners being interested in paying to receive traffic information through this option.
The 2006 Navigation Usage and Satisfaction Study is based on responses from 14,103 owners who recently purchased or leased new vehicles with factory- installed navigation systems.
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